Question How long is delivery?
AnswerDelivery varies on each product. Wait time is displayed next to each item. We will also give you an estimate time frame upon ordering.
Question How much is delivery?
AnswerDelivery charge is based on miles. We will work out your delivery on your area but the rate is between £49-£110
Question What is your return policy?
AnswerAt love my sofa we make every sofa to order. We want to make sure you are extremely happy with your purchase, and so if you wish to return, please email the customer service team within 14 days and we will arrange an exchange only providing the item is in perfect condition.
Question What do I do if my item arrives damaged
AnswerIf your item happens to arrive damaged please report this to the team within 24 hours. Anything after this time period we can’t be liable.
Question Do the drivers assemble?
AnswerOur drivers can assemble at an extra cost.
Question What do I do if my item is delayed?
AnswerUnfortunately sometimes we may be delayed due to stock issues with materials. If this happens we will do our very best to update you. Orders should not take any longer that 7 weeks for a made to order item.
Question Do you offer finance?
AnswerYes we offer finance through Divide and buy.
Question Can I recommend a friend?
AnswerAt love my sofa we appreciate every recommendation and we feel we would like to say Thank you with a £50 credit voucher every time you recommend someone and they order. There is also no limit to this.